The water billing is done on a bimonthly basis (every other month) and is divided into two charges;

• Service Charge - Based on meter size and location.
• Water Charge - Based on actual water used. This charge is based on the units of water that pass through your meter. Each unit equals 748 gallons of water.

Bills are mailed out on the first of the month and are typically due the last working day of the month by 5:00 p.m., there are some exceptions; please check your bill for any changes.

Payments not received by the due date and time are assessed a late charge and a delinquent bill is mailed out.  If payment is then not received, a door hanger notification is sent out 48 hours prior to disconnection of water service and a fee for this notification is added the account.

Service is considered disconnected and additional penalties are added if payment has not been received in the District office by the date and time specified on the door hanger.  If your service is disconnected for non-payment, the District must receive the past due amount and the delinquent service charges before restoring service. 

It is the customer’s responsibility to assure that payments are received in a timely manner. Customers may mail their payment to the District office, pay their bill in person at the District office during normal working hours or, after hours, deposit the payment in the payment drop box located in front of the District office.

LA PUENTE VALLEY COUNTY WATER DISTRICT

NEW WATER RATES AND CHARGES ARE NOW IN EFFECT

EFFECTIVE SEPTEMBER 15, 2011

A Public Hearing was held on AUGUST 22, 2011 regarding the proposed increase to Water Rates and Charges.

The proposed increase to Water Rates and Charges for 2011 through 2015 was approved by resolution of the La Puente Valley County Board of Directors (Resolution 200)

Why a Water Rate Increase is Needed

La Puente Valley County Water District (District) recently completed the “La Puente Valley County Water District Study of Water Rates, Fees and Charges.” That study, which is referred to herein as the “Rate Study,” is available for review at the District office and on the District website. The District has not had a water rate increase since September 2008. In 2009, the District’s Board of Directors cancelled a previously approved rate increase scheduled to take in effect in September 2009 and committed the District to undertake a water rate study before any further increase could be instituted. Although the District has tried to minimize the impact of rising operational costs through various cost savings efforts, the Rate Study concluded that rate increases are necessary to generate additional revenue needed to offset the increases in overall operational expenses that the District has experienced, and will continue to experience. Those increased expenses include, but are not limited to, the cost of water through increases in replacement water assessments imposed on the District’s groundwater production, infrastructure improvement costs resulting from necessary capital improvements to the District’s water delivery system and standard inflation of material and labor costs.

Attachments:

LPVCWD Resolution No. 200 - Adopting New Water Rates and Service Charges	[ ]	578 Kb
New Water Rates and Charges Effective Sept. 15, 2011	[ ]	99 Kb
Notice of Proposed Increase in Water Rates	[ ]	71 Kb
Notice of Proposed Increase in Water Rates - Translated to Spanish	[ ]	70 Kb
2011 LPVCWD Water Rate Study	[ ]	379 Kb

Now Available!
Industry Public Utility and La Puente Water District
Customers can
Pay Their Water Bill Online
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In our office we accept Cash, Checks & Debit/Credit Cards (Visa & MasterCard);

• By mail we accept Checks & Debit/Credit Cards (Visa & MasterCard);
• By telephone we accept Credit Cards (Visa & MasterCard).
• Online we accept Checks & Debit/Credit Cards (Visa & MasterCard).
• We also offer an Auto-Pay method for payment:
  • A form must be submitted to our office with an attached voided check.  Payments will automatically be withdrawn from the designated checking account on or about the 15th day of the month your bill is due.